FAQ
Table of contents
PMS products
- Is a discount possible when purchasing a large quantity of PMS color fan decks?
- What about the VAT on your invoices?
- Could you send me my invoice (again)?
- When will I receive my order?
- Can I cancel my order?
- Can I return the product(s) which I have ordered?
- I want to file a complaint. How do I do that?
PMS products
Is a discount possible when purchasing a large quantity of PMS color fan decks?
This depends on the desired quantity. Please contact us for more information.
Back to indexWhat about the VAT on your invoices?
VAT is always shown on our invoices for The Netherlands and also on invoices for countries in the European Union when a VAT number has not been provided. Are you located in The Netherlands? Then we will charge 21% VAT. Is your company located in the European Union, except The Netherlands? If you enter your valid European VAT number during ordering, we will not charge VAT.
Back to indexCould you send me my invoice (again)?
If you contact us, we can send you your invoice manually by e-mail.
Back to indexWhen will I receive my order?
When you add one or more products to your cart on the ordering page, you can continue to the checkout screen. On this screen you can select the country to see the estimated number of days it takes to receive the order at your address. We ship orders as fast as possible; during all business days.
Back to indexCan I cancel my order?
You can find the answer to this question on the Returns page.
Back to indexCan I return the product(s) which I have ordered?
You can find the answer to this question on the Returns page.
Back to indexI want to file a complaint. How do I do that?
You can find the answer to this question on the Complaints page.
Back to index